Shipping
All Couragem items are carefully packaged in our Lisbon atelier and shipped securely to ensure they arrive in perfect condition.
Production Time
As each piece is handmade, please allow 3–5 business days for production before dispatch. Personalised or made-to-order items may require longer lead times, which will be communicated at the time of purchase.
Mainland Portugal
Free shipping on orders over €100
Standard shipping: €5.20 (2–3 business days after production)
Express shipping: €9.50 (1–2 business days after production)
Islands and Rest of Europe
Shipping costs are calculated at checkout.
Delivery time: 5–10 business days after production.
You will receive an email with tracking information as soon as your order is dispatched.
Returns and Exchanges
We want you to be happy with your purchase. We accept exchanges within 14 days of receipt, subject to the conditions below.
About Genuine Leather
We work exclusively with genuine leather. Variations in texture, tone and small natural marks are characteristics of the material and are not defects. Each piece is unique, and these natural variations are part of the character of leather.
Exchange Conditions
• The item must be in perfect condition, with no signs of use
• Original packaging preserved
• Labels intact
How to Exchange
1. Contact us at info@couragem.com
2. Send the item to the address provided
3. The exchange will be processed within 5–7 business days after receipt.
Note: Return shipping costs are the responsibility of the customer, except in cases of defects or errors on our part.
Personalised Items
Personalised or custom-made items are not eligible for exchange, except in cases of manufacturing defects or errors on our part.