Refund policy

Thank you for shopping at Couragem!

1. Natural features of leather

Leather is a natural, non-uniform material that carries the marks and history of each hide. It may therefore show natural marks, variations in tone and texture, and slight differences between pieces. These features are not defects: they are part of what makes each handmade, vegetable-tanned leather piece authentic. Every piece is unique.
We do not accept returns or complaints based on:

• natural variations in the colour and tone of the leather;
• natural marks, scars or veining in the hide;
• small differences in texture or grain;
• slight asymmetries that come with handmade work.

2. Right of withdrawal

Under Portuguese Decree-Law no. 24/2014 and Directive 2011/83/EU, you have 14 days to cancel your purchase, without giving a reason and without any costs other than those set out in this policy. The period starts on the day you, or someone you nominate, receive the items.

3. Exceptions

The right of withdrawal does not apply to items personalised or made to order to the customer’s specifications, such as pieces engraved with names, initials or symbols.

4. How to return

To exercise your right of withdrawal, let us know by email at hello@couragem.com. Items must be returned in their original condition, unused, with their original labels and packaging and proof of purchase.

5. Return costs

The direct cost of returning items is paid by the customer, unless the return is due to an error by Couragem Leather Studio or a faulty item.

6. Refunds

We refund all amounts paid, including the original shipping (except the extra cost of a shipping method more expensive than standard). The refund is made within 14 days of receiving your notice, using the same payment method, unless agreed otherwise. We may wait until we receive the items, or proof that you have sent them, before refunding.

7. Faulty items or items different from your order

If you receive an item with a manufacturing defect or different from what you ordered, contact us as soon as possible, ideally within 48 hours of receipt, with photos of the problem. In these cases, Couragem Leather Studio pays the return costs and repairs, replaces or refunds the item. The natural features of leather described in section 1 are not manufacturing defects.

8. Legal guarantee

All items have the 3-year legal guarantee provided for in Portuguese Decree-Law no. 84/2021, which covers any lack of conformity that becomes apparent within that period.

9. Contact

Email: hello@couragem.com
Phone: +351 919 614 122 (call to a Portuguese mobile network)
Atelier: Rua Joaquim António de Aguiar, 45B, Lisbon, by appointment