Shipping policy
We work to process every order as quickly as possible. Orders are handled in the order they arrive, within 48 hours of payment confirmation. Orders placed at the weekend or on public holidays are handled on the next working day.
Personalised or made-to-order items: please allow 3 to 5 working days for production, depending on the number of items. For made-to-measure pieces, contact us at hello@couragem.com or on the store chat to find out the production time.
You will receive an order confirmation email, a payment confirmation email and a shipping email with the tracking number.
Delivery times: Portugal 2 to 5 working days; Spain 1 to 5 working days; rest of Europe 3 to 7 working days; Canada 6 to 12 working days. We always ship by registered post, with a tracking number.
Shipping rates
- Portugal: €5.20 | Express (next working day): €7.90 | Free over €100
- Spain: €7.50 (3/5 days) | Express 1/2 days: €9.50 | Free over €100
- Rest of Europe: €14.00 (3/7 working days) | Express 3/4 working days: €26.00 | Free over €120
- Canada: €26.00 (6 to 12 working days). Customs duties may be charged on delivery.
Delivery times are the carrier's and start from dispatch. Production time is always added, because our pieces are personalised and made to order.
Pick-up at the atelier: at checkout you can choose to collect your order at the atelier, Rua Joaquim António de Aguiar, 45B, Lisbon, with no shipping cost. We'll let you know when it's ready; pick-up is by appointment on +351 919 614 122.
Exchanges: we accept exchanges within 14 days of delivery, except for personalised or made-to-order products, which can only be exchanged in the case of a manufacturing defect. Natural marks in the leather are not considered defects.