Terms of service

Last updated: October 2026

These terms apply to purchases made on couragem.com. By placing an order, you accept them. Orders for companies and events have their own quote and conditions.

1. Who we are

Couragem Leather Studio, a brand of Sara Cascais, VAT no. PT194231810, Rua Joaquim António de Aguiar, 45B, 1070-150 Lisbon, Portugal. Email: hello@couragem.com. Phone: +351 919 614 122 (call to a Portuguese mobile network).

2. Orders

Before you check out, please check the items, colours, personalisation and delivery details. The contract is concluded when we send you the order confirmation email. If there is an obvious pricing error or a material is no longer available, we will let you know and you can choose an alternative or receive a full refund.

3. Prices and payment

Prices are in euros and include VAT. Shipping costs are shown before payment. The available payment methods are those shown at checkout. Production starts once payment is confirmed.

4. Personalised items

We engrave the text exactly as you write it in your order, with the accents, capital letters and symbols you choose, so please check the spelling carefully before checking out. The preview on the website is a guide: every piece is made by hand, and leather has natural variations in colour, texture and markings that are not defects.
Personalised or made-to-order items are not covered by the right of withdrawal (Article 17(1)(c) of Portuguese Decree-Law no. 24/2014). If you need to correct the personalisation, contact us as soon as possible: if the piece has not been made yet, we will change it free of charge.

5. Production and shipping

Production and delivery times and shipping costs are set out in our shipping policy. You can also collect your order from the atelier, by appointment.

6. Right of withdrawal

For items that are not personalised, you have 14 days from receipt to cancel your purchase without giving a reason. Find out how in our returns policy.

7. Guarantee

All items have the 3-year legal guarantee against lack of conformity (Portuguese Decree-Law no. 84/2021). Normal wear from use and the natural features of leather are not a lack of conformity. If you notice a problem, write to us at hello@couragem.com with photos and your order number.

8. Personal data

We handle your data in line with our privacy policy.

9. Complaints and disputes

You can file a complaint in the official Portuguese online Complaints Book (Livro de Reclamações) at https://www.livroreclamacoes.pt/Inicio/. If a dispute arises, you can turn to the Lisbon Consumer Arbitration Centre, Centro de Arbitragem de Conflitos de Consumo de Lisboa (https://www.centroarbitragemlisboa.pt). More information at https://www.consumidor.gov.pt

10. Applicable law

These terms are governed by Portuguese law, without prejudice to the rights granted to you as a consumer by the mandatory laws of your country of residence.